DripFix Plumbing Solutions General enquiries: 0845 020 0670, Urgent: 07946 608991 Emergency Boiler Repairs, Boiler Servicing, Central Heating Installations & Central Heating Repairs: Call 07946 608991   Emergency Plumber for Burst Pipes, Leaks & Floods: Call 07946 608991    Bathroom Installations & Make-overs: Call 0845 020 0670    Shower and Wet Room Installation & Repairs: Call 0845 020 0670    Toilet Installation, Repairs & Replacement: Call 0845 020 0670    Blocked Drains, Emergency Drain Clearing & Repairs: Call 07946 608991   DripFix is Gas Safe Registered: Call 0845 020 0670

FTS GROUP LIMITED
Installation, Servicing and Maintenance Terms & Conditions


Here at DripFix we try to keep things simple, so here's a summary of our terms and conditions for installation, servicing and maintenance work.

Everything you really need to know is here on this page, but you can click here to read the full legal mumbo jumbo.

Installation, Servicing, Maintenance & Repair Works
When you ask us to install new appliances, depending on the scope of the work, we will typically;
  • design your new installation;
  • prepare a layout plan;
  • decommission and remove your old appliances;
  • prepare new pipework;
  • supply and fit new appliances and fittings;
  • commission and test the installation;
all for an agreed estimated fee which we will notify to you in writing in advance of commencing the work.

For service/maintenance/repair work, particularly on emergency call-outs, we will explain to you the type and scope of the work we believe is required.  Where possible will show you the defective parts or materials which may require repair or replacement.

New Installations - Site Survey
We will perform a brief survey of where you want the new installation to confirm the suitability of the site for the selected appliances and fittings.

In particular we will check the availability and positioning of hot and cold water supplies and soil/waste water pipes.

This may require a small amount of lifting/removal of floor coverings and decorative panels (e.g. bath panels), but without this we cannot establish the existing path of supply and waste water pipework and compare this to what your new appliance(s) will need.

New Installations - Materials
Unless you are supplying your own appliances and fittings we will order all the necessary components to do the work and will ensure that these meet the needs of the job.

Where you supply materials, fittings or appliances or you specify the items to be fitted by us it is your responsibility to ensure that these meet the needs of the job.

In particular you must check that items to be supplied by you are of the correct specification to complete the work. We will not be responsible for delays or cost increases resulting from incorrect items being supplied or specified by you.

Price Estimate
Assuming that the site survey is satisfactory or, in the case of servicing and maintenance, once any initial diagnostic works have been performed, we will provide a written estimate of the cost of the works, together with an order form.

Where a new installation relates to an 'All-Inclusive' offer in our promotional material, for most customers the price will be that quoted in the promotional material.

For some customers the estimated cost may vary from the offer price because of specific issues with the installation site identified on the survey visit.

Usually this price difference is due to the positions of the existing appliances and/or supply/waste pipework, which may need us to do more than the usual minor adjustment of existing pipework to fit the new appliances or to comply with current Water and Building Regulations.

For servicing, maintenance and repair works, in order to deal with the works as quickly as possible, the estimate may be verbal and we may accept your verbal instructions to proceed in lieu of written instructions, in which case your verbal instructions will be binding just as if you had signed a written order for the works.

If it subsequently becomes apparent that the installation or repair requires additional parts, water supplies or drainage services we will inform you of any additional labour and materials costs beyond that suggested in our promotional material or estimate.

Timescales
All timescales provided in connection with our estimates are subject to the availability of parts, materials and appliances and suitable existing hot and cold water supplies and soil/waste water drainage services at the installation site.

In the event that your installation requires additional parts, water supplies or drainage services we will inform you of any additional time required for the installation beyond that suggested in our promotional material or estimate.

Placing Your Order
To proceed with a new installation you will need to sign and date the order form and return it to us. We will then contact you to arrange the installation date and take your deposit (normally 20% of the estimated cost).

We will send back to you a countersigned copy of the order form, after which you will have a 7 day 'cooling off' period in which to cancel the order before it becomes legally binding.

Once the cooling off period has expired we will then contact you to confirm the agreed installation date.

New Installations
Before our installers arrive you will need to clear the installation site of all contents such as furniture, personal posessions, etc., and also make sure that there is a clear path from the property entrance to the works site.

In particular, please make sure that any obstacles such as furniture and ornaments are cleared away, as we will often need to bring heavy/bulky objects through the property, such as when removing an old bathroom suite or boiler and delivering the new one.

On arrival our installers will note details of any existing property damage in the work area and the path through the property and explain to you the proposed order of work and any requirements for temporarily disconnecting services such as water and electricity.

We will always try to minimise the period when you are without services, but some disruption is inevitable and you may wish to make arrangements for temporary alternative supplies, such a setting aside drinking water.

If, during the course of the installation, we encounter any problems that could not reasonably have been foreseen when our cost estimate was prepared, our installers will consult with you on the difficulty and explain how they will resolve it and any additional charges for the work.

Please note that our installers are required by law to install new appliances in accordance with current Water and Building Regulations and cannot make changes to the installation plan which contravene the Regulations.

Dangerous environments
If our installer finds an existing appliance, fitting or system to be in a condition which presents a danger to the installer or to you or others or to property you will be advised of this and what needs to be done to correct the problem and the estimated cost.

If you do not want us to correct the problem our installer will not be able to continue. In this case you will only be charged for the diagnosis and any appliances/materials/components already installed and related labour charges.

Please be aware that our installers are required by law to inform the authorities of dangerous or otherwise unsafe installations/appliances. If you do not instruct our installers to repair or replace items that are immediately dangerous/unsafe the authorities may use their legal powers to gain entry to your premises to fix the problem or to disconnect the service or appliance.

Salvage/recycling
As part of our decommissioning process we will disconnect existing materials, components and appliances and remove them from your property free of charge for disposal, salvage or recycling.

An allowance for the costs of disposal/recycling these items or for any salvage value in them will have been made in the cost estimate provided to you although it may not have been displayed separately - please ask for a breakdown of the costs of disposal, salvage or recycling if this is required.

Ownership of all such items and the rights to any salvage values will transfer to us immediately that the items are removed from your property.

If you wish to make your own arrangements for disposal/recycling/salvage please advise us at the time of the site survey so that any necessary pricing adjustment can be made (please note that if subsequently you ask us to remove old appliances etc., an additional charge may be made).

Completion
Once the appliances/fittings/parts are installed we will commission and test them all, take performance readings (such as water flow and discharge rates and temperatures) and, in the case of new installations, prepare a handover report which you will be asked to sign to confirm that the installation is operating properly.

We will also explain to you how to operate each appliance and leave with you copies of any applicable manufacturer's installation/operating instructions and warranty documents.

Please keep these documents in a safe place in case you need to refer to them at a later date or we subsequently need them for servicing the appliances.

We will then collect the balance of your payment by charging your debit/credit card with the outstanding amount (including any surcharge for credit cards).

Please remember that until we have received payment we still own all of the new materials, components and appliances used in the installation/repair. By payment we mean that we have received a fully cleared transfer of funds by your debit or credit card company or your bank.

In the event that we are not paid, either by you or by your debit/credit card company or bank, or if we agree to accept a cheque and subsequently it is not honoured, we reserve the right to recover all of the materials, components and appliances supplied by us in the installation and you are obliged to let us do so, including giving us access to your premises for this purpose.

Similarly, if you or your credit or debit card company cancel the payment transaction and/or recover part or all of the payment from us for any reason then ownership of all the materials, components and appliances installed will revert to us immediately and you are obliged to allow us access to your premises to recover them.

Guarantee
All our workmanship is guaranteed for 24 months from the date of installation.

New components and appliances supplied by us are guaranteed in accordance with the maker's warranty, except where we have used salvaged parts from your existing installation which will not be covered by our guarantee, nor will any other existing pipework or components or items installed by other suppliers.

Second-hand components or appliances supplied by us are guaranteed for 3 months from the date of installation.

Disturbance of existing installation and consequent faults
Please note that the installation of new materials, components and/or appliances may disturb existing items not included in the new installation.

This is usually due to changes in operating conditions introduced by the new items or the work required to install them, for example changes in flow rates, working pressures and temperatures, or the disturbance of sediment and debris in pipework etc.

In particular, new appliances or components may operate to higher performance standards than those items removed and, as a consequence, may cause stress to other components that remain from the original appliance or installation, which may then cause other old components/items malfunction or fail.

Similarly, the replacement of individual components within appliances (such as boilers) or within plumbing systems may fix a sympton of a problem.

However, the problem itself may remain, because the problem originates elsewhere within the appliance/system, and the actual cause of the problem may only become apparent once the initial symptoms have been fixed.

By their very nature we cannot foresee such hidden faults, but as soon as we identify them we will provide you with an estimate of the additional costs of repair. You will remain separately liable for the additional costs of correcting such faults if they arise.

Cancellation after works commence
If at any time (and in particular after the discovery of additional faults or the need for additional works) you decide to abandon the installation, service, maintenance or repair works you will remain liable to pay for all of the labour and materials costs (including Value Added Tax) up to the point when you ask us to cease work.

Customer service
Our installers will do their best to resolve any faults/problems that do arise during the installation as quickly and cost effectively as possible, but if you are unhappy with any work done you can contact us to discuss this by telephone or in writing. The contact details are:

DripFix Customer Service
FTS Group Ltd
29 Minsterley Avenue
Shepperton
TW17 8QS

Telephone: 0845 020 0670

E-mail: service@dripfix.co.uk

Nothing in this affects your statutory rights.
© Legal Mumbo Jumbo   Contact Us   Site Map


DripFix on 0845 020 0670 water, industry, water industry, approved plumber, water industry approved plumber, water regulations, approved contractor in Barnes, Chertsey, East Sheen, Esher, Feltham, Ham, Hanworth, Hounslow, Kew, Kingston upon Thames, Isleworth, Hampton Hill, Hampton Court, Hampton Wick, Middlesex, Molesey, Norbiton, Petersham, Raynes Park, Richmond upon Thames, Sheen, St Margarets, Shepperton, Staines, Sunbury, Surbiton, Surrey, Teddington, Thames Ditton, Twickenham, Walton on Thames, Weybridge, Whitton and Wimbledon, TW, KT.

DripFix on 0845 020 0670. New bathroom design, bathroom installers, bathroom installation, bathroom renovation, bath, mixer tap repair, shower, shower room installer, underfloor heating installer, underfloor heating repairs, wet rooms in Ashford, Barnes, Chertsey, East Sheen, Esher, Feltham, Ham, Hanworth, Hounslow, Kew, Kingston upon Thames, Isleworth, Hampton Hill, Hampton Court, Hampton Wick, Middlesex, Molesey, Norbiton, Petersham, Raynes Park, Richmond upon Thames, Sheen, St Margarets, Shepperton, Staines, Sunbury, Surbiton, Surrey, Teddington, Thames Ditton, Twickenham, Walton on Thames, Weybridge, Whitton and Wimbledon, TW, KT.

DripFix on 0845 020 0670. Boiler installation, boiler repairs, central heating installation, central heating servicing, central heating repairs, gas safe register, gas safe registered, boiler maintenance plan, boiler service plan, PowerFlush, system flush, MegaFlo installation, MegaFlo repairs in Ashford, Barnes, Chertsey, East Sheen, Esher, Feltham, Ham, Hanworth, Hounslow, Kew, Kingston upon Thames, Isleworth, Hampton Hill, Hampton Court, Hampton Wick, Middlesex, Molesey, Norbiton, Petersham, Raynes Park, Richmond upon Thames, Sheen, St Margarets, Shepperton, Staines, Sunbury, Surbiton, Surrey, Teddington, Thames Ditton, Twickenham, Walton on Thames, Weybridge, Whitton and Wimbledon, TW, KT.

DripFix emergency plumbing repairs on 07946 608991 provides 24/7 emergency plumber, 24/7 emergency plumbing, plumber, local plumber, boiler repairs, emergency boiler repairs, boiler servicing, central heating servicing, central heating repairs, gas safe register, gas safe registered, burst pipes, immersion heater, broken immersion heater, maintenance, leak, repairs, floods, PowerFlush, system flush, blocked drains, blocked pipes, blocked kitchen sink, blocked waste pipe, frozen pipes, dripping tap, tap repair, tap replacment, underfloor heating repairs, MegaFlo installation, MegaFlo repairs, thermostat, broken thermostat, room thermostat, cylinder thermostat, thermostat repairs, toilet, broken toilet, leaking toilet, overflow, toilet overflow, cistern, broken cistern, cistern repairs, stopcock, stopcock repair, shower, broken shower, shower repairs, shower pump repair, jacuzzi, broken jacuzzi, jacuzzi repairs, water heater, gas water heater repair, faulty water heater, gas fire, gas fire repair in Ashford, Barnes, Chertsey, East Sheen, Esher, Feltham, Ham, Hanworth, Hounslow, Kew, Kingston upon Thames, Isleworth, Hampton Hill, Hampton Court, Hampton Wick, Middlesex, Molesey, Norbiton, Petersham, Raynes Park, Richmond upon Thames, Sheen, St Margarets, Shepperton, Staines, Sunbury, Surbiton, Surrey, Teddington, Thames Ditton, Twickenham, Walton on Thames, Weybridge, Whitton and Wimbledon, TW, KT.

DripFix on 0845 020 0670 for underfloor heating design installation and repairs including underfloor heating system design, underfloor heating system specification, underfloor heating system installation, underfloor heating repairs and servicing, underfloor heating manifold and pump repairs, underfloor heating with renewable technology, air to air heat pumps, ground source heat pumps, heat pump installation, heat pump repair, heat pump servicing in Ashford, Barnes, Chertsey, East Sheen, Esher, Feltham, Ham, Hanworth, Hounslow, Kew, Kingston upon Thames, Isleworth, Hampton Hill, Hampton Court, Hampton Wick, Middlesex, Molesey, Norbiton, Petersham, Raynes Park, Richmond upon Thames, Sheen, St Margarets, Shepperton, Staines, Sunbury, Surbiton, Surrey, Teddington, Thames Ditton, Twickenham, Walton on Thames, Weybridge, Whitton and Wimbledon, TW, KT.